Investor Charter

A. Vision

To have a securities market where investors have access to independent, unbiased and quality research, delivered with transparency and integrity.

B. Mission

• To provide research services that are objective, evidence-based and free from conflict.
• To make the terms, fees and risks of every service clear before a client subscribes.
• To maintain robust records, confidentiality and grievance redressal.
• To promote investor education and informed decision making.

C. Details of business transacted by the Research Analyst

• To publish research reports based on research activities.
• To provide research recommendations, including buy/sell/hold, target prices and stop-loss levels, for securities under coverage.
• To provide an independent opinion, review or appraisal of securities and market conditions.

D. Services provided to investors

• Onboarding, including collection of KYC information and a signed client agreement.
• Disclosure of the terms and conditions, fees, and the risk profile relevant to the service.
• Distribution of research reports and recommendations to subscribed clients.
• Disclosure of conflicts of interest and holdings in securities under coverage.
• Grievance redressal, including access to SEBI SCORES and the Online Dispute Resolution mechanism.

E. Rights of investors

• Right to receive fair, honest and unbiased research.
• Right to complete information about the service, the fee, and the risks, before payment.
• Right to privacy and confidentiality of personal and financial information.
• Right to receive a signed copy of the client agreement and a tax invoice.
• Right to timely grievance redressal and to escalate to SEBI.
• Right to withdraw consent and discontinue the service.

F. Expectations from investors — Do's

• Deal only with SEBI-registered Research Analysts. Verify the registration on the SEBI website.
• Pay fees only through banking channels, only to the entity's account, and always obtain a receipt or invoice.
• Read the terms, the risk disclosures and the client agreement before subscribing.
• Provide accurate and complete KYC and risk information.
• Keep a record of all communications and recommendations received.

G. Expectations from investors — Don'ts

• Do not deal with unregistered entities or anonymous “tip” groups.
• Do not fall for assured, guaranteed or fixed-return promises — they are prohibited.
• Do not pay into any personal account, and never pay in cash.
• Do not share your trading account credentials, passwords or OTPs with anyone, including us.
• Do not grant power of attorney or hand over funds or securities to a Research Analyst — they are not permitted to accept them.

H. Grievance redressal mechanism

1. Write to us at grievance@vertexresearch.in or call +91 96506 50212. We acknowledge within 2 working days and aim to resolve within 21 days.
2. If unresolved or unsatisfactory, escalate to our Compliance Officer, Anita Rao, at compliance@vertexresearch.in.
3. If still unresolved, lodge a complaint on SEBI SCORES at scores.sebi.gov.in, or call the SEBI toll-free helpline 1800 22 7575 / 1800 266 7575.
4. You may also initiate dispute resolution through the Online Dispute Resolution portal at smartodr.in.

I. Timelines

Last updated: 01 August 2026