Frequently asked questions
What we do, what we charge, what we are not allowed to do, and where to go when you are not satisfied.
General
Are you registered with SEBI?
Yes. We are registered with the Securities and Exchange Board of India as a Research Analyst. Our registration number is published in the header and footer of every page, and on our About page. Registration does not guarantee performance or assure any returns.
Do you guarantee profits?
No, and no SEBI-registered intermediary is permitted to. We publish research with defined risk parameters. Markets carry risk, and losses are possible on any recommendation.
Will you trade on my behalf?
No. As a Research Analyst we provide research only. We never take custody of your funds or securities, and we never place orders in your account. Anyone offering to do so on our behalf is not authorised by us.
How much do your services cost?
Fees vary by service and duration — see the Services page. SEBI caps Research Analyst fees at ₹1,51,000 per annum per family of clients, and we operate within that cap.
How do I pay?
Only into the company bank account published on our Payment page. We never accept cash and never ask for payment to a personal account, wallet or UPI ID. If anyone asks otherwise, report it to us immediately.
What if I have a complaint?
Use the complaint board on this site for a tracked reference number. We respond within 30 days. If you remain dissatisfied, you can escalate to SEBI SCORES at scores.sebi.gov.in or start online dispute resolution at smartodr.in.
Can I get a refund?
Refunds are governed by our published refund policy. Fees for services already delivered are generally non-refundable; the policy sets out the exact terms.
Is Mind Your Ads registered with SEBI?
Yes. Mind Your Ads is registered with the Securities and Exchange Board of India as a Research Analyst under registration number INH000000000. Our registration details, along with the SEBI office address, are displayed in the footer of every page of this website.
Does SEBI registration guarantee returns?
No. Registration granted by SEBI, enlistment as a Research Analyst with an exchange and certification from NISM in no way guarantee the performance of the intermediary or provide any assurance of returns to investors. Registration confirms regulatory oversight of conduct and process — nothing more.
Services
What exactly do I receive after subscribing?
You receive written research recommendations for the segment you have subscribed to, each containing the instrument, the recommended action, an entry range, one or more targets, and a stop-loss. Follow-up messages are sent when a level is achieved or when the view is revised or closed.
How are recommendations delivered?
Recommendations are delivered by WhatsApp and SMS to the registered mobile number, and by email where you have opted in. Delivery timing depends on the segment — intraday ideas are sent during market hours, positional ideas usually before the open.
Can I change my plan mid-term?
Yes. You may upgrade at any time; the unused value of your current plan is adjusted against the new one. Downgrades take effect from the next billing cycle. Write to info@vertexresearch.in to request a change.
Payments
How do I pay, and what payment methods are accepted?
Fees are payable by NEFT, RTGS, IMPS, UPI or through the payment link we send you. All payments must be made only to the company bank account published on our Payment page. We never ask for money to be transferred to an employee or any personal account.
Do fees include GST?
Fees quoted on the website are exclusive of GST unless stated otherwise. Applicable GST is added on the tax invoice, which is issued to your registered email within 48 hours of payment realisation.
What is your refund policy?
Fees for research services are generally non-refundable once the service has commenced, because the research is delivered immediately and cannot be returned. Specific exceptions — duplicate payment, service never activated, or a service we terminate — are covered in full on our Refund Policy page.
Risk
What risk should I be prepared for?
Investment in securities markets is subject to market risk, including the possible loss of the entire capital deployed. Derivatives carry additional leverage risk and can produce losses far larger than the initial margin. Never trade with borrowed money or with funds you need in the near term.
Do you take custody of my money or trade on my behalf?
No. As a Research Analyst we only provide research recommendations. We do not accept custody of client funds or securities, we do not hold any power of attorney, and we do not execute trades. All trades are placed by you, through your own broker, at your own discretion.
Support
How do I raise a complaint?
Write to us first at grievance@vertexresearch.in or use the Complaint Board on this website. If you are not satisfied within 30 days, you may escalate to SEBI on the SCORES portal at scores.sebi.gov.in, or initiate online dispute resolution through the Smart ODR portal at smartodr.in.
What are your working hours?
Our research and support desks operate Mon – Sat, 9:00 AM to 6:00 PM IST. Messages received outside these hours are answered on the next working day.
Still not answered?
Write to rankmeontop3@gmail.com or call +91 96506 50212 during Mon – Sat, 9:00 AM to 6:00 PM IST. For anything that needs a compliance answer, write directly to compliance@vertexresearch.in.
Prefer to ask a person?
An analyst will go through your capital, your segment and your risk appetite, and tell you plainly what fits.