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Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. We never ask for or accept payments into any personal account. Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. We never ask for or accept payments into any personal account.

Escalation Matrix

Whom to contact, at what stage, and the response time you should expect.

Escalation Matrix
LevelContact personAddressContactEmailWorking hoursResponse time
Customer Care Support Desk Office No. 704, 7th Floor, Solitaire Business Hub, Baner Road, Pune, Maharashtra 411045 +91 96506 50212 rankmeontop3@gmail.com Mon – Sat, 9:00 AM to 6:00 PM IST 2 working days
Head of Grievance Sameer Kulkarni Office No. 704, 7th Floor, Solitaire Business Hub, Baner Road, Pune, Maharashtra 411045 +91 98765 43213 grievance@vertexresearch.in Mon – Sat, 9:00 AM to 6:00 PM IST 7 working days
Compliance Officer Anita Rao Office No. 704, 7th Floor, Solitaire Business Hub, Baner Road, Pune, Maharashtra 411045 +91 98765 43212 compliance@vertexresearch.in Mon – Sat, 9:00 AM to 6:00 PM IST 10 working days
Principal Officer / CEO Manoj Kholia Office No. 704, 7th Floor, Solitaire Business Hub, Baner Road, Pune, Maharashtra 411045 +91 98765 43211 principal.officer@vertexresearch.in Mon – Sat, 9:00 AM to 6:00 PM IST 15 working days
SEBI SCORES Securities and Exchange Board of India SEBI Bhavan, BKC, Bandra (East), Mumbai 400051 1800 22 7575 / 1800 266 7575 scores.sebi.gov.in 9:00 AM – 6:00 PM As per SEBI

In the absence of a response, or if you are dissatisfied with the response received, you may lodge a complaint on SEBI SCORES or initiate dispute resolution at smartodr.in.

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Risk disclosure: Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.