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Disclaimer
Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. We never ask for or accept payments into any personal account. Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. We never ask for or accept payments into any personal account.

Grievance Redressal

How to raise a concern, who handles it, and how to escalate.

We take every complaint seriously. Most issues are resolved at the first level within a few working days. If yours is not, the escalation path below is available to you, and ultimately so is SEBI.

Step 1 — Contact our support desk

Email grievance@vertexresearch.in or call +91 96506 50212 during Mon – Sat, 9:00 AM to 6:00 PM IST. Please include your registered mobile number and, where relevant, your invoice number, so that we can locate your record quickly. You may also use the Complaint Board on this website, which issues you a ticket reference immediately.

Acknowledgement within 2 working days. Resolution targeted within 21 calendar days.

Step 2 — Escalate to the Compliance Officer

If you are not satisfied with the first response, write to Anita Rao, Compliance Officer, at compliance@vertexresearch.in or call +91 98765 43212.

Step 3 — Escalate to the Principal Officer

Write to Manoj Kholia, Principal Officer, at principal.officer@vertexresearch.in or call +91 98765 43211.

Step 4 — SEBI SCORES

If the complaint is not redressed to your satisfaction within 30 days, you may lodge it on the SEBI complaint redressal portal: scores.sebi.gov.in. SEBI toll-free helpline: 1800 22 7575 / 1800 266 7575 (9:00 AM – 6:00 PM, all days except declared holidays).

How to register on SCORES: register as a user, note your registration number and password, and lodge the complaint with mandatory details. You can track its status online, and you may seek a review within 15 days if you are not satisfied with the resolution.

Step 5 — Online Dispute Resolution (Smart ODR)

After exhausting the above, you may initiate conciliation and, if required, online arbitration through the ODR portal at smartodr.in, in accordance with the SEBI circular on Online Resolution of Disputes in the Indian Securities Market.

SEBI office

Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra Kurla Complex, Bandra (East), Mumbai – 400 051. Website: www.sebi.gov.in

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Risk disclosure: Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, enlistment as an IA/RA with an exchange and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.